Housekeeping Office Coordinator
Full Time • Los Angeles
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.
From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.
At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Housekeeping Office Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
- Answer the phone and communicate with other departments/vendors via email
- Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
- Possess a thorough understanding of the Property Management System
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
- Track employees’ hours to avoid/reduce overtime
- Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
- Keep an accurate and up to date attendance calendar
- Monitor housekeeping staff to ensure early room cleanliness for prompt check in
- Ensure Associates are briefed on daily needs
- Respond appropriately to guest complaints
- Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
- Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
- Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
- Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
- Facilitate interdepartmental communication
- Assist in recruiting, training, guiding, managing and evaluating employees
- Ensure staff understands their job expectations before holding them accountable
- Maintain awareness of documentation needed and retained in employee files
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
Core Competencies
- High School diploma or general education degree (GED) required
- Three (3) years related experience in hospitality or service industry preferred
- Strong ability in using MS office (MS Excel and MS PowerPoint, in particular) and Outlook.
- Excellent reading, writing, and oral proficiency in the English Language
- Strong communication skills
- Ability to multi-task
- Bilingual in Spanish preferred
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem solving abilities
Essential Working Conditions:
1. The person having this responsibility may have to lift up to 40lbs on an occasional basis.
2. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance squat, reach and stretch for eight (8) hours per day
1. The person having this responsibility may have to lift up to 40lbs on an occasional basis.
2. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance squat, reach and stretch for eight (8) hours per day
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
Compensation: $29.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
(if you already have a resume on Indeed)
Or apply here.
Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!